1. Nature of Digital Goods

StudyBank is a digital study portal providing downloadable educational syllabus worksheets, online quizzes, and study notes. Due to the immediate accessibility and non-tangible nature of these digital goods, all completed payments and yearly subscription fees are generally non-refundable.

2. Subscription Cancellation

You may choose to discontinue using your StudyBank account at any time. However, canceling your account before the end of your 1-year subscription period does not entitle you to partial refunds or credit for the remaining unused days.

3. Duplicate or Mistaken Payments

In rare cases where technical errors result in duplicate transactions or accidental payments, we will gladly investigate and process a refund under the following conditions:

• You must submit a refund request within three (3) working days of the transaction date.
• The duplicate transaction must be verified by our payment gateway (PayHere) logs.
• Once approved, the refund will be processed back to the original payment source (credit card, debit card, or bank account) within seven (7) working days.

4. Payment Gateway Fees

Please note that any transaction fees charged by PayHere, partner banks, or mobile payment networks are non-refundable and will be deducted from any approved duplicate payment refund amount, unless the error was solely caused by a system malfunction on our side.

5. Support Contact

If you have any questions about a charge on your account, believe there is an error in your billing, or need to request a duplicate payment refund, please reach out immediately through our Contact Support page or speak to your assigned coordinator.